Free Shipping on All Purchases
We're proud to offer free shipping on every order within the US. When it comes to shipping, we use only the best to guarantee the safe and prompt arrival of your purchase. Everything we ship is fully insured and, as a precaution, we urge all customers to inspect your package for damage or tampering before signing for receipt.
Can't Wait? Other shipping options available
At DiamondWave we offer free shipping on every order. However, if you need your order to arrive faster, at checkout you will have the following options available to you for a minimal fee: (All products are made to order, once they are ready to ship you have the option of us sending Ground for Free or either of the two options below).
FedEx 2nd Day® Shipping: If you choose this option at checkout $15.00 will be added to the cart.
FedEx Priority Overnight® Shipping: If you choose this option at checkout $25.00 will be added to the cart.
*Note: Shipping lead times are for products that are ready to be shipped. Most products require 3-7 days to prepare before they can be ready to be shipped. At DiamondWave we hand pick each diamond and make to order. See detailed information for specific product manufacturing lead times on the detail page.
*Pearl product under $500.00 will be shipped via United States Postal Service (USPS)
Signature Requirements for Delivery
At DiamondWave we require a signature for delivery regardless of any waivers you have from FedEx®. These requirements are for your protection. If you would like to arrange delivery to a FedEx® location call one of our customer service agents at 866-978-7801
At DiamondWave we know that jewelry is often given as a surprise, we would love to assist you with this process, please follow the instructions below regarding Shipping to an Alternate Address. Or contact one of our jewelry consultants to assist you in your request.
You can also ship to your nearest FedEx® location to hold for pickup, when signing in put the ship to address to the FedEx® location that will hold packages. Photo ID is required to release the package.
DiamondWave will ship only to a street address, not a P.O. Box address.
Alternate Shipping Address
If you can't be home to sign for your order, DiamondWave can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address. Your order will be declined if this is not in place. Please call Customer Service at 866-978-7801 if you need assistance.
If you won't be available, nor have someone else available to sign for your package, you can have it shipped to your local FedEx location so that you can sign for and pick it up at your leisure.
Does DiamondWave charge sales tax?
Currently, sales tax is collected on orders shipped to addresses in New York state.
DiamondWave.com offers shipping and insurance for customers residing outside the United States. All international orders require a shipping and insurance cost of a minimum of $30 US(varies by country). International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.
We accept VISA®, MasterCard®, and Bank Wires or Transfers as the payment method. Please contact a customer service representative to process the order by e-mail or chat with us at Live Chat . Estimates of international shipping delivery times can be provided by one of our representives.
Shipping to APO & FPO Addresses
Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Post Office and can take up to three weeks to arrive.
Please contact your diamond specialist at firstname.lastname@example.org if you have any questions. Or call us at 1-866-978-7801