Let our diamond consultant assist you in finding the right diamond or jewelry setting to fit your needs. Give us a call or send an e-mail today and make your dreams come true!
Contact - Diamond Consultant
You can reach our Diamond Consultant by phone, live chat or e-mail below:
If we do not answer your call or chat, we will receive your messages 24 hours a day, seven days a week. We will respond within 24 hours with the exception of holidays. We look forward to hearing from you and are here to help you have the best online diamond buying experience.
Customizing to Your Special Needs
Our diamond consultants work directly with casting companies and sightholder's to find you the perfect diamond with the perfect setting. If you don't see the setting on our site, we can search to find the setting style you are looking for. Our team has a great relationship with several of the top casting companies to bring you exquisite and unique styles for the right price. Here are some great features of this program:
- 45 Day Money Back Guarantee. If you are not satisfied with your purchase you can return the item within 45 days to receive a full refund, based on condition of the return.
- 10 Year Trade-up Program. We offer the flexibility for you to upgrade your diamond within 10 years of your purchase,for all GIA, AGS or IGI certification.
- We have access to thousands of jewelry styles. Thousands of styles that closely match what you are looking for, including: rings, bracelets, earrings and pendants.
- Our consultants can find the diamond for you. We don't have a diamond on our site that you are looking for? Let our diamond consultants take the guess work out of finding the diamond of your dreams. We often have diamonds that are not showing on the site, we upload our inventory once a week. Call us or email and we can see if we can accommadate your request.
What to Consider When Designing Your Jewelry
- Decide what diamond you want to buy. We offer diamond clarity from Flawless to I2 Clarity and Color D-Z. If you need help deciding what diamond to buy, or have questions call our Diamond Consultants. Diamond pricing depends on various factors: cut carat weight, color and clarity. Since diamonds are considered a commodity, diamond prices fluctuate; therefore, the time at which our buyers make a purchase affects the cost.
- The choice is yours. We can send you a loose diamond and you set it in your own setting or we can set the one of our diamonds in a setting we carry, we do sell some settings without a center stone as an option as well. These are non-returnable as your jeweler will set your stone. Or we can find a specific style within our casting companies if you can't find it on our web site, just email us an image and we can check.
- Can't find the right diamond? No problem. If you see a setting style that you like on DiamondWave.com but prefer a diamond not available on our site, call us or email us, we have diamonds coming in daily that may not be on the site yet.service@DiamondWave.com.
- Looking for colored diamonds? We have access to Pinks, Yellows and Blues or any other colors that are available. We also offer other precious gems such as sapphires, rubies, emeralds, and more.
- Show us what you are looking for. If you can't find a style you are looking for on our web site, please send us a photo, link or sketch of the style and we will be glad to help you. * Based on availability of custom designs.