Privacy Policy

Our Commitment To Privacy

Effective May 1, 2010: Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect.

The Information We Collect

This notice applies to all information collected or submitted on the website. On some pages, you can order products, make requests, and register to receive special offers. The types of personal information collected at these pages are:

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information, and credit card information.

On some pages, you can submit information about other people. For example, if you order a item online for a gift and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name, Address, Phone Number.

The Way We Use Information

DiamondWave uses the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about the recipient of your purchase only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive special offers as well as updates on our new products and services. To receive updates, you must check that option on the online registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

In certain circumstances, we may share your personal information with trusted partners.

Service Providers

We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, webhosting, web analytics, fulfillment, assembly, marketing, mailing, emailing, fraud protection etc. These providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by DiamondWave.

Promotions and Contests

If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), DiamondWave may share your personal information with those organizations participating in the applicable event. These third parties do not use your information for any other purpose other than to manage the event. We may authorize trusted partners to send you information about products and services that may be of interest to you. Example; Constant Contact for emailing specials and updates.

Other Uses of Your Information

IP Address. When you visit our Website, DiamondWave collects your IP address to, among other things, help diagnose problems with its server, this helps us with technical issues pertaining to our Website. We analyze trends, track traffic patterns, gather demographic information, we also track the date and duration of each session within our Website. Your IP address may also be used in combination with your personal information to prevent fraud or abuse, customize your shopping experience, improve our website, customer service, products, and promotional efforts, and to understand your preferences, patterns and interests. Your security is our first priority.

Our Commitment To Data Security

When you make a purchase online from DiamondWave, the information about your transaction is protected by one of the most widely known and trusted security systems on the Internet -GeoTrust SSL Certificate. SSL stands for secure sockets layer and GeoTrust is a premier SSL Certificate Authority enabling secure e-commerce and communications for Web sites at 128-bit or 256-bit encryption (the highest commercially available). This technology ensures that your personal information is protected from outside parties when transmitted from your computer to our server.

DiamondWave has gone a step further and has an Extended Validation SSL which means that it has been authenticated according to the most rigorous industry standards by GeoTrust.

Customer Confidence in the Green Address Bar

Extended Validation SSL gives DiamondWave a reliable way to extend our trust online. In Microsoft Internet Explorer, Firefox and Opera web browers, the address bar turns green and displays our name as the Extended Validation certificate owner. The security status bar shows that the transaction is encrypted and that DiamondWave has been authenticated according to the most rigorous industry standards.

Our Commitment To Children's Privacy

DiamondWave does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personally identifiable information from a child under the age of 13, we will delete that data from our systems.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging into your account. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-866-978-7801 or send us an email at

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