We're proud to offer free shipping on every order within the US. When it comes to shipping, we use only the best to guarantee the safe and prompt arrival of your purchase. Everything we ship is fully insured and, as a precaution, we urge all customers to inspect your package for damage or tampering before signing for receipt. Please note shipping time are business days once the product is ready to ship. We make to order to ensure quality and craftsmanship.
At DiamondWave we offer free shipping on every order in the U.S. However, if you need your order to arrive faster, at checkout you will have the following options available to you for a minimal fee: (All products are made to order, once they are ready to ship you have the option of us sending Ground for Free or either of the two options below).
FedEx 2nd Day® Shipping: If you choose this option at checkout $15.00 will be added to the cart.
FedEx Priority Overnight® Shipping: If you choose this option at checkout $25.00 will be added to the cart.
*Note: Shipping lead times are for products that are ready to be shipped. Most products require 3-7 days to prepare before they can be ready to be shipped, see detailed information for specific product manufacturing lead times on the detail page. Call if you have any questions on ship times. We cannot guarantee FedEx® or USPS® on time delivery due to inclement weather or other interference that may cause a delay in delivery. Holiday deliveries could be delayed and DiamondWave cannot be held responsible or issue refunds for late delivery.
*We will ship via Registered United States Postal Service (USPS) or FedEx®
At DiamondWave we require a signature for delivery regardless of any waivers you have from FedEx®. These requirements are for your protection. If you would like to arrange delivery to a FedEx® location call one of our customer service agents at 866-978-7801
We know that jewelry is often given as a surprise, we would love to assist you with this process, please follow the instructions below regarding Shipping to an Alternate Address. Or contact one of our jewelry consultants to assist you in your request.
You can also ship to your nearest FedEx® location to hold for pickup, when signing in put the ship to address to the FedEx® location that will hold packages. Photo ID is required to release the package.
DiamondWave will ship only to a street address, not a P.O. Box address.
If shipping to an address other than your billing address please choose PayPal® Invoice at Checkout. We will send an Invoice to you to be paid online. Once PayPal® clears the payment we will process the order. If your address is unconfirmed please call PayPal® and confirm your address, they are happy to assist, 1-888-221-1161. This is for your protection and security. We have found our customers appreciate the extra protection. All phone orders please contact our customer service representative to process the order by e-mail or chat with us at Live Chat . If you are shipping to another address DiamondWave will ship your order to the nearest Hold For Pick-Up with FedEx® or Registered United States Postal Service (USPS)® hold for pickup. Please call Customer Service at 866-978-7801 if you need assistance on finding these locations or visit FedEx® Locations. *Estimates of international shipping delivery times can be provided by one of our customer service associates.
Currently, sales tax is collected on orders shipped to addresses in New York state.
DiamondWave.com offers shipping and insurance for customers residing outside the United States. Please choose PayPal® Invoice at Checkout for ALL International orders and we will send an Invoice to you to be paid online. Once PayPal® clears the payment we will process the order. If your address is unconfirmed in PayPal® please call PayPal® and confirm your address 1-888-221-1161. This is for your protection and security. We are happy to ship the product to your nearest FedEx® location. All international orders require a shipping and insurance cost of a minimum of $30 US (varies by country). International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. We ship purchases over $250.00
We accept American Express®:, Discover®:, VISA®, MasterCard®, and Bank Wires or Transfers as the payment method. All transactions will be processed through PayPal® If your address is unconfirmed in PayPal® please call PayPal and confirm your address prior to placing the order 1-888-221-1161. This is for your protection and security. We may also request a copy of the Credit Card and ID if the order address cannot be confirmed.Please contact a customer service representative to process the order by e-mail or chat with us at Live Chat . Estimates of international shipping delivery times can be provided by one of our customer service associates.
Military personnel located overseas may also have their packages shipped to an APO or FPO. Please keep in mind, however, that APO/FPO shipments are done through the US Post Office and can take up to three weeks to arrive.
Please contact your diamond specialist at firstname.lastname@example.org if you have any questions. Or call us at 1-866-978-7801
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